We always take pride in our product quality and our strict quality control.If you had any problem after receiving your item, please send email to our customer service:service@ziavoo.co

Return Policy

1. Items can be returned or exchanged within 30 days from the day of receipt.
2. You can call the post office to arrange a collection or drop off at your nearest post office. We will decide whether to reimburse the freight for you according to the reason for your return. If it is our responsibility, we will reimburse you for the freight. If it is your responsibility, we will not reimburse the freight.
3. If you have received incorrect items or damaged items. Please take clear photos and contact our customer service as soon as possible. We will re-ship or refund compensation for you according to the specific situation.
4. Before sending back the products, please contact our customer service first for return address.

Return Requirements
(1)For items with no quality issue, Ziavoo expects the customer to return the items unworn, unwashed, undamaged, with the original tags and packaging material.
(2)Before shipping the items back, customers must seek approval by the Ziavoo customer service team.
(3)In the case of quality issues or incorrect product delivery, customers should take photos showing the problem and contact customer service for a return address.

For below circumstances, customers could contact us for return or refund:

    1)Defective problems are including but not limited to stains, zipper malfunction, ripped or torn, very poor quality materials, obvious color difference, and the major difference between the photographed product and the actual product you have received.

    2)Don't like the item(s). 

    3)The customer can contact their nearest post office to arrange a collection or drop off the item(s);We will decide whether to reimburse the freight for you according to the reason for your return. If it is our responsibility, we will reimburse you for the freight. If it is your responsibility, we will not reimburse the freight.

Return Process

Please carefully follow our return process to minimize any delays: 

1. If you want to return, please contact our customer service stating your:

• Order number
• SKU number or product name
• Reason for return

1. Our customer service team will respond to your request within 24 hours. (In business day)
2. Please return the items to the return address we provided and send us return proof in the form of the tracking number and a valid return receipt.
3. Once we have received the returned item(s), we will email you and arrange refund or exchange as requested immediately.

Important Notice

1. Please do not send your return to the sender's address on your package. This is not the return address and will affect the processing of your return. You should only send it to the address that our customer service provide to you.
2. Please make sure you don't include non-Ziavoo items in your return package by accident. We will not be responsible for sending those items back to you.
3. We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of return tracking number when shipping back your returns.

Refund Policy

1. Any misprinted / damaged / defective items caused by our production or transportation are covered at our expense and you will get a full refund.And We will reimburse the return shipping cost
2. Your order will be fully refunded if it is cancelled within 24 hours of purchase.
3. Your order will be fully refunded if it is cancelled before shipping.
4. We will NOT accept order cancellation request if the orders have been shipped.
5. If parcels lost in transit, we will cover your loss by issuing a full refund 
6. If you provide an address that the courier is not able to recognize, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address (if and as applicable).
7. If you provide a wrong address when you place an order and do not contact us to change the address, you will be responsible for all the loss.
8. Items returned with obvious use, makeup, animal hair, dander, deodorant, perfume, or similar product stains may be subject to denial and will not get a refund.
9. Please note that processing of refunds can take up to 7 business days to show on your account due to varying processing times between payment providers.